Security Policy

The information security management system used to provide the Service shall be assessed by independent third-party auditors as described in the following audits and certifications ("Third-Party Audits") on not less than an annual basis.

ISO 27001 - Plausity has been audited by an independent firm who has confirmed that Plausity meets the ISO 27001:2022 requirements.

Third-Party Audits are made available to You as described in Section 8.1.

To the extent that Plausity decides to discontinue a Third-Party Audit, Plausity will adopt an equivalent, industry-recognized framework.

Customer Data will be hosted by Plausity in data centers located within the region(s) specified in the applicable Agreement between Plausity and the Subscriber.

Any Customer Data that is processed by Plausity's vendors will similarly be restricted to being located in the EU or be fully compliant with GDPR.

Plausity encrypts Customer Data at-rest using AES 256-bit (or better) encryption. Plausity uses Transport Layer Security 1.2 (or better) for Customer Data in-transit over untrusted networks.

With respect to encryption keys, we regularly rotate encryption keys and utilize hardware security modules to safeguard critical security keys. Plausity logically separates encryption keys from Customer Data.

Plausity personnel access to our Cloud Environment is with a unique user ID and is consistent with the principle of least privilege. Access requires a secure connection, multi-factor authentication, and passwords meeting or exceeding reasonable length and complexity requirements.

Plausity personnel will not access Customer Data except (i) to provide or support the Service or (ii) to comply with the law or a binding order of a governmental body.

In accessing our Cloud Environment, our personnel will use laptops that utilize security controls that include encryption and that also include endpoint detection and response tools to monitor and alert for suspicious activities and malicious code and vulnerability management as described in Section 4.7.

Plausity shall protect its Cloud Environment using at least industry standard firewall and security practices.

Our Cloud Environment leverages industry-standard threat detection tools with daily signature updates, which are used to monitor and alert for suspicious activities, potential malware, viruses and/or malicious computer code (collectively, "Malicious Code"). Plausity does not monitor Customer Data or Input for Malicious Code.

Plausity engages an independent third party to conduct penetration tests of the Service at least annually. Summary results of such penetration tests can be made available to You as described in Section 8.1 at your request.

Vulnerabilities that meet defined risk criteria are promptly flagged and prioritized for remediation based on their potential impact on the Service. Upon discovery, Plausity will use commercially reasonable efforts to remediate:

• Critical vulnerabilities within 48 hours,
• High-severity vulnerabilities within 7 days, and
• Medium- and low-severity vulnerabilities within 90 days.

Plausity maintains security awareness and training programs for its personnel including at time of on-boarding.

Plausity personnel are required to sign confidentiality agreements and are required to acknowledge responsibility for reporting security incidents involving Customer Data.

Plausity reviews the access privileges of its personnel to Plausity cloud environment at least annually, and removes access on a timely basis for all separated personnel.

Plausity ensures that any of its vendors that process Input or Customer Data maintain security measures consistent with our obligations under this Security Addendum.

Our Cloud Environment (Azure) is maintained by one or more cloud service providers. We ensure that our cloud service providers data centers have appropriate controls as audited under their third-party audits and certifications. Each cloud service provider shall have SOC 2 Type II annual audit and ISO 27001 certification, or industry recognized equivalent frameworks. Such controls include:

• Physical access to facilities are controlled at building ingress points;
• Visitors are required to present ID and must be signed in;
• Physical access to servers is managed by access control devices;
• Physical access privileges are reviewed regularly;
• Facilities utilize monitor and alarm response procedures;
• Facilities utilize CCTV;
• Facilities have adequate fire detection and protection systems;
• Facilities have adequate back-up and redundancy systems; and
• Facilities have appropriate climate control systems.

Plausity does not maintain physical offices other than for limited corporate and executive purposes. Under no circumstances is Customer Data stored or hosted at such offices.

If Plausity becomes aware of a breach of security leading to the destruction, loss, alteration, unauthorized disclosure of, or access to Customer Data (a "Security Incident"), Plausity shall notify You without undue delay, and in any case, within 72 hours after becoming aware. You will be notified at the security notice email address indicated on your currently operative order form or as otherwise determined appropriate by Plausity.

In the event of a Security Incident as described above, Plausity shall promptly take reasonable steps to contain, investigate, and mitigate any Security Incident. Any security relevant logs that record changes to the system, shall be preserved for at least one year.

Plausity shall provide You with timely information about the Security Incident, including the nature and consequences of the Security Incident, the measures taken and/or proposed by Plausity to mitigate or contain the Security Incident, the status of our investigation, and a contact point from which additional information may be obtained. Notwithstanding the foregoing, Customer acknowledges that because Plausity personnel may not have visibility to the content of Customer Data, it may be the case that we are unable to provide detailed analysis of the type of Customer Data impacted by the Security Incident. Communications in connection with a Security Incident shall not be construed as an acknowledgment by Plausity of any fault or liability with respect to the Security Incident.

Upon request, and at no additional cost to Customer, Plausity shall provide Customer, and/or its appropriately qualified third-party representative (collectively, the "Auditor"), access to reasonably requested documentation evidencing our compliance with our obligations under this Security Addendum in the form of, as applicable a copy of our (i) ISO 27001 certificate (ii) a summary of the results of our most recently completed penetration test, and (iii) data flow diagrams for the Service (collectively with Third-Party Audits, "Audit Reports"). Where an Auditor is a third-party, such third party will be required to execute a separate confidentiality agreement with Plausity prior to any audit, Pen Test, or review of Audit Reports, and Plausity may object in writing to such third party if in Plausity's reasonable opinion, the third party is not suitably qualified. Any such objection will require You to appoint another third party or conduct such audit, Pen Test, or review. Plausity is not responsible for any expenses incurred by an Auditor in connection with any review of Audit Reports, or an audit or Pen Test.

It is the Customer's responsibility to ensure that it is authorized to use any Input or Customer Data with the Service and that Your usage complies with relevant legal and regulatory obligations.

You are responsible for managing and protecting Your credentials to access the Service. User credentials must be kept confidential and may not be shared with unauthorized parties. You must promptly report any suspicious activities related to Your account(s) (such as when You reasonably believe that credentials have been compromised).

You are responsible for keeping Your relevant IT systems (such as the browser You use to access the Service) up-to-date and appropriately patched.